OUR TERMS OF SERVICE & REFUND POLICY
Shipping and Shipping a Return
Your satisfaction is our goal. If you would like to reach us, don’t hesitate to call us at (401) 932-6044 or (401) 284-6356. You can also email us at Orders@YouAndMeAndCBD.com.
All of our orders go out within 1-3 business days and are shipped via USPS. If there is a delay on our end for any reason, we will send an email to let you know.
Most packages will be provided with a USPS Tracking number, which we include in our customer confirmation emails.
Unfortunately, we cannot provide a precise delivery date for pre-orders. We appreciate your patience while waiting for your pre-order to be delivered.
If an order was shipped to the wrong address and is being returned to the sender, please contact us. We’ll double check that the address it was shipped to matches the address provided to us. If we put the wrong address on a package, we’ll ship a replacement on our dime ASAP. Otherwise, we are happy to resend the package once it is returned to us for $3.75.
We cannot reimburse our customers for the shipping costs of returning an item and must deduct the shipping cost from the refund total. We ship all our products as fast as possible, but depending on the buyer’s location, the time it may take for an exchanged product to reach them may vary.
For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items. For all orders over $1000 we require “signature on delivery”, and the shipping and billing addresses must match. We have this policy to ensure protection for our clients and to help eliminate fraud.
Return Mailing Address: You And Me And CBD, 292 Wild Cypress Circle, Ponte Vedra, FL 32081.
Refunds and Returns
If you feel that you are entitled to a refund on your purchase, please send your order back along with a receipt or proof of purchase within 30 days of receiving your product(s). After that time, per our return policy, we can no longer offer a refund or exchange. Partial refunds in certain circumstances may be granted at the sole discretion of the company whose product it is.
Once your return is received and inspected, we will send a notification email. We will also notify you whether your refund has been approved. If so, the refund will be processed and a credit will be automatically applied to the credit card or original method of payment within 30 days.
Note on Efficacy: Everyone’s experience with CBD is a little different and there’s no guaranteed or standard reaction. Some people find a very small amount of CBD to be what they need while others take much more; CBD is a very personalized supplement and may not be effective for some individual’s specific goals. In addition, the advice and claims we can make are limited by restrictions placed on dietary supplements by the FDA—please consider reading scholarly articles on the efficacy of CBD for your circumstances. It’s also important to understand that you won’t necessarily feel anything when using CBD (there’s no mental or physical high).
Late or Missing Refunds
If you haven’t received a refund after 11 business days, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at Orders@YouAndMeAndCBD.com.
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Orders@YouAndMeAndCBD.com before sending your item to: You And Me And CBD, 292 Wild Cypress Circle, Ponte Vedra, FL 32081.